COVID-19 INFORMATION
NBHA OFFICES ARE CLOSED TO THE PUBLIC EFFECTIVE FRIDAY, MARCH 20, 2020. NBHA SERVICES ARE ACCESSIBLE BY WEBSITE, EMAIL, MAIL OR PHONE. To help curb transmission of the novel coronavirus (COVID-19), the New Braunfels Housing Authority (NBHA) will suspend public access to the Central office and the PBRA property offices. Thank you for your understanding and patience. ARE YOU A NBHA RESIDENT OR CLIENT? If you are and have questions or concerns caused by COVID-19, Please see our contact list to contact any NBHA employee. RENT REMAINS DUE FOR ALL NBHA RESIDENTS AND VOUCHER HOLDERS NBHA understands that residents may encounter difficult circumstances due to the ongoing COVID-19 Pandemic and disaster declarations. We will continue to work with residents to discuss changes in income and alternative arrangements for pay, and wants to work with you to resolve issues and assist you through this difficult time. Please contact the office immediately to discuss your rent, income and payment arrangements. NBHA is committed to helping residents through these challenging times but cannot do so without your cooperation. It is very important that you communicate with NBHA about your any change in your ability to pay rent within five (5) of a change in circumstances. SUMMARY OF NBHA'S PUBLIC HOUSING AND HOUSING CHOICE VOUCHER (HCV) WAIVERS AND ALTERNATIVE REQUIREMENTS The U.S. Department of Housing and Urban Development (HUD) released a series of waivers and program updates for the Public Housing and Housing Choice Voucher (HCV) programs that ease many program requirements to enable NBHA to continue operations in light of COVID-19 and the problems the virus poses to providing services in a safe manner. All waivers are effective as of April 10, 2020 and may be adopted or revert to the standard program rules at any time during the period of availability noted in this document. This document indicates the waivers that NBHA has determined may be adopted as needed to continue to operate and provide critical housing services to our community. Notice PIH 2020-19 (HA), Rev. 1 IMPLEMENTED ACTIONS FOR PUBLIC HOUSING/PBRA RESIDENTS Effective Friday, March 20, 2020 , and until further notice, NBHA will implement the following precautions to protect its residents and staff: Closure of all property management offices and community rooms, including computer labs; residents should email or call the property office Suspension of all resident community development programs to include Resident Council and Youth programs Suspension of routine work orders Suspension of housekeeping inspections Suspension of evictions for non-criminal activity only Emergency work orders may require additional troubleshooting via phone calls Existing repayment agreements will be extended if the household has a decrease in income Rent payments should be made either through onsite rent payment drop box or by mail All public and private gatherings of any number of people occurring outside a single household or dwelling unit is prohibited, with exception to essential activities and essential work or members of a household or dwelling unit Residents are encouraged to visit NBHA’s website for the latest updates at www.nbhatx.us. Residents with questions may use our contact list to contact any staff member. IMPLEMENTED ACTIONS FOR HOUSING CHOICE VOUCHER (SECTION 8) RESIDENTS Effective Friday, March 20, and until further notice, NBHA will implement the following precautions to protect its residents and staff: Closure of the lobby; clients should email or call Landlord payments will continue to be processed Initial Inspections will continue for new units that are vacant Annual re-certifications will be conducted by mail, email or phone Interim changes will be conducted by mail, email or phone Suspension of annual inspections Owners/Landlords submit owner/management changes and address changes to Isabel Lee thru email, ilee@nbhatx.us Owners/Landlords that have available units to lease please list units on www.gosection8.com Residents are encouraged to visit NBHA’s website for the latest updates at www.nbhatx.us. Residents can view a phone list of NBHA staff found HERE.